The Government of Canada is committed to resolving all pay issues as quickly as possible. The Canada Revenue Agency (CRA) is working with key departments to ensure that all affected employees understand how Phoenix pay issues will impact their income taxes. The CRA has put in place services to help them during tax filing season. We would like to remind you that the deadline for submitting income tax returns is Monday, May 1, 2017. The CRA’s goal is to make it simpler for impacted employees to meet their tax obligations.
The CRA has posted Frequently Asked Questions on its website and has established a telephone helpline (1-888-556-5083 from 9:00 am – 9:00 pm EST) for affected employees to call with their tax questions. As part of the government’s effort to inform employees, the CRA has prepared a special decision tree to assist them in finding answers to questions many may have about income tax and government benefit and credit implications. It is available both as an infographic and as an interactive questionnaire.
Individuals who were underpaid can use the CRA’s Underpaid Infographic (PDF) to help them through their situation.
Individuals who were overpaid can use the CRA’s Overpaid Infographic (PDF) to help them through their situation.
Working through a specific situation. The CRA’s Interactive decision tree can guide individuals through their particular situation.